This Privacy Policy describes how Expelnaturmotion ("we," "us," or "our") collects, uses, stores, and protects personal information when you visit our website at expelnaturmotion.world or interact with our workplace team coaching and organisational education services. We are committed to handling your data responsibly and in accordance with the General Data Protection Regulation (GDPR), the Australian Privacy Act 1988, and other applicable international privacy laws.
1. Data Controller Information
The data controller responsible for your personal information is:
- Business name: Expelnaturmotion
- Address: 250 Parramatta Rd, Auburn NSW 2144, Australia
- Phone: +61 2 9648 0800
- Email: hello@expelnaturmotion.world
- Website: https://expelnaturmotion.world
For any privacy-related enquiries, data subject requests, or concerns about how your information is handled, please contact us using the details above. We aim to respond to all privacy enquiries within 30 days.
2. Scope of This Policy
This Privacy Policy applies to all personal data collected through our website, contact forms, email communications, phone enquiries, coaching program registrations, and any other channels through which you interact with Expelnaturmotion. It does not apply to third-party websites that may be linked from our site. We encourage you to review the privacy policies of any external sites you visit.
Our services provide general workplace team coaching and organisational education. We do not collect health records, medical histories, or clinical data. If you voluntarily share health-related information in a message, we will not use it for any purpose and recommend you contact appropriate healthcare professionals instead.
3. Categories of Personal Data We Collect
3.1 Information You Provide Directly
When you contact us or register interest in our programs, we may collect:
- Full name and job title
- Email address and phone number
- Organisation name and team size
- Message content and enquiry details submitted through our contact form
- Consent records confirming your agreement to data processing
- Billing and payment information when you purchase programs or educational products
3.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical data, including:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent on pages, and navigation paths
- Referring website or search terms used to find our site
- Device identifiers and screen resolution
- Cookie and similar tracking technology data (see our Cookie Policy)
3.3 Information from Third Parties
We may receive limited information from third-party service providers such as payment processors, email delivery platforms, and analytics tools. This information is used solely to fulfil the purposes described in this policy and is subject to the third party's own privacy practices.
4. Legal Basis for Processing (GDPR)
Under the GDPR, we process your personal data based on the following legal grounds:
- Consent: When you submit our contact form, accept cookies, or opt in to marketing communications, you provide explicit consent for us to process your data for those specific purposes.
- Contractual necessity: When you purchase a coaching program or educational product, processing is necessary to fulfil our contractual obligations to you.
- Legitimate interests: We may process data to improve our website, prevent fraud, ensure security, and understand how visitors use our informational content — provided these interests do not override your fundamental rights.
- Legal obligation: We may process and retain data where required by Australian law, tax regulations, or court orders.
5. Purposes of Data Usage
We use your personal information exclusively for the following purposes:
- Responding to your enquiries and providing general information about our coaching programs and educational resources
- Processing registrations and delivering purchased programs, workshops, and educational products
- Sending administrative communications such as booking confirmations, schedule updates, and program materials
- Improving our website functionality, content relevance, and user experience through aggregated analytics
- Complying with legal obligations, resolving disputes, and enforcing our Terms of Use
- Protecting the security and integrity of our website and services
- Sending marketing communications about new programs or educational content, only where you have provided explicit consent
We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects.
6. Data Retention Periods
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Contact form submissions: Retained for 24 months from the date of submission, unless a coaching relationship is established
- Program and purchase records: Retained for 7 years to comply with Australian tax and accounting requirements
- Marketing consent records: Retained for the duration of consent plus 3 years for audit purposes
- Website analytics data: Aggregated and anonymised after 26 months
- Cookie consent preferences: Stored locally on your device until you clear browser data or change preferences
- Legal dispute records: Retained for the duration of the dispute plus any applicable limitation period
When retention periods expire, we securely delete or anonymise your data so it can no longer be associated with you.
7. Data Sharing and Third-Party Processors
We do not sell, rent, or trade your personal information to third parties. We may share data with trusted service providers who assist us in operating our website and delivering services, including:
- Website hosting and content delivery providers
- Email communication platforms
- Payment processing services
- Analytics providers (only when you consent to analytics cookies)
- Professional advisors such as accountants and legal counsel, when necessary
All third-party processors are bound by data processing agreements requiring them to protect your information, process it only on our instructions, and comply with applicable privacy laws. Where data is transferred outside the European Economic Area or Australia, we ensure appropriate safeguards such as Standard Contractual Clauses are in place.
8. Security Measures
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- HTTPS encryption for all data transmitted between your browser and our website
- Secure server infrastructure with regular security updates and monitoring
- Access controls limiting personal data access to authorised personnel only
- Regular review of data collection practices and retention schedules
- Staff training on data protection responsibilities and privacy best practices
- Incident response procedures for detecting, reporting, and addressing data breaches
While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but commit to notifying affected individuals and relevant authorities of any breach within timeframes required by applicable law.
9. Your Rights Under GDPR and Australian Privacy Law
Depending on your location, you may have the following rights regarding your personal data:
- Right of access: Request a copy of the personal data we hold about you
- Right to rectification: Request correction of inaccurate or incomplete data
- Right to erasure: Request deletion of your data where there is no compelling reason for continued processing
- Right to restrict processing: Request that we limit how we use your data in certain circumstances
- Right to data portability: Receive your data in a structured, commonly used, machine-readable format
- Right to object: Object to processing based on legitimate interests or for direct marketing purposes
- Right to withdraw consent: Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing
- Right to lodge a complaint: File a complaint with the Office of the Australian Information Commissioner (OAIC) or your local data protection authority
To exercise any of these rights, contact us at hello@expelnaturmotion.world or +61 2 9648 0800. We will verify your identity before processing requests and respond within 30 days. There is no fee for standard requests, though we may charge a reasonable fee for excessive or repetitive requests.
10. Children's Privacy
Our website and services are directed at organisations and adult professionals. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected data from a minor, we will take steps to delete that information promptly.
11. International Data Transfers
Expelnaturmotion is based in Australia. If you access our website from outside Australia, your data may be transferred to and processed in Australia or other countries where our service providers operate. We ensure that any international transfers comply with applicable data protection requirements through appropriate safeguards.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this policy regularly. Continued use of our website after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact:
- Expelnaturmotion
- 250 Parramatta Rd, Auburn NSW 2144, Australia
- Email: hello@expelnaturmotion.world
- Phone: +61 2 9648 0800